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FAQs – imfpa.org


Is my order confirmed? 
You will receive an order confirmation email on your registered email address confirming the order.

When will you ship my order? 

We normally ship-out all orders within 3-7 working days. May vary depending on the type of product.

Is there any minimum purchase criteria? 
There are no minimum purchase criteria.

When will I receive my order? 
Transit and delivery time may vary depending on your location. Otherwise, you should receive your order within 7-10 working days.

Can I have my order delivered on a particular day? 
We’ll certainly try, but we can’t promise.

My order is delayed. Where is it? 
It’s definitely on its way. But you may please send us a one-line email to contact@imfpa.org for enquiry

Haven’t received everything I was expecting. What do I do? 
First, we are sorry about that. Second, we’ll set that right on priority. Please email us or call us immediately and we will help you out with the cancellation.

I want to place a bulk order. What extra discount can I get? 
Our prices are fixed retail prices. In any case, please send us an email on the quantity you would like to order and we can certainly consider a discount depending on the size of your order.

I want a special logo on the painting. Would you do that for me? 
Yes, certainly, we can do that.

How to apply the Promotion code? 
The coupon is to be applied while on the confirm order page. Just enter your promotion code in the box provided to apply the coupon.

I want to change my delivery address:

We can’t change the delivery address once the order has been shipped. You can check with us and if it’s yet to be shipped, we will help you out.

I chose the correct pin code but the city name selected is wrong. 
Please click on the city box and it will show you the alternate cities. In the rare case of your city not being on the list, please contact us immediately.

I am going out of town, I want to change the delivery date. 
Please email us or call us. Again, this is one of those things where we will definitely try to do our best, but difficult to promise.

I won’t be available at home the whole day, ask the delivery boy to call and attempt delivery :
In most cases, our delivery boy will call before visiting. Even if he misses you, we will try to deliver the next day.

I have ordered for a special occasion, will I receive in next 1-2 days confirmed?
We cannot promise but will try our best.

You have shipped the product with X courier but I want it through Y courier. 

Our delivery system is set in such a way as to ensure the deliveries to reach the receiver on time or early. So we have preferred shipping partners for each area. In case you want to change the courier provider you need to inform us before your order is shipped. Such special request can potentially cause a delay of 1 or more days in the delivery of your order. Also, we will need a very good reason for this.

The product is not what I expected, the website shows a different image. 
Image quality and colour can vary depending on screen resolution and colour. If you don’t prefer what you’ve received we will take it back, no questions asked.

I have received a damaged product, what should I do? 
This rarely happens. But, please call us immediately and we will take it back, no questions asked.

When I last purchased the COD option was available, but now it has been taken off. Why? I want to place a COD order : 
It can happen for 2 reasons, either our shipping partner has stopped COD service in your area or we have removed this shipping partner due to bad services. As a continued effort we keep trying to increase our COD coverage and hopefully, we will start serving COD in your area soon. Until either happens, please pre-pay using either your credit/debit card or net-banking. Remember, we offer a no-risk 30-day return.


I want to cancel my order ASAP. What should I do?
Call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be cancelled if it has been shipped and not yet been delivered to you. Please note we can only accept cancellation requests if it’s within 30 days of the product delivery.

Will I get my money back?

If you cancel before your order has been shipped, you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back in 3-7 days after we receive the cancelled products back in our warehouse.

What do I need to do to ensure that I get my refund back?

Please follow the instructions in the cancellation email. You need to send the products in their original packing with the invoice or order details. If you paid using COD please provide your bank account details as soon as possible.

Who pays for the shipping if I send the item back : 
We will provide you with a voucher in multiple of Rs 100 per kg in case you ship back the products through Indiapost or a traceable courier.

I like the product I bought. But, I saw a new one and I want that one now. Can I exchange?
No, but you can return your order and place a new one.

If I need to send a product back, where should I send it?

You have to send the product to the following address and email us the copy of courier receipt:

Indian Mouth and Foot Painting Artists
A-401 Dipti Classic, Suren Road,
Andheri East, Mumbai – 400093
Landmark – Next to Cinemax Theatre, Off Andheri Kurla Road

I know its been more than 30 days since I bought this item. But it’s defective and I want to return it. Can I?
Sure you can. In such cases, we encourage you to send us a photograph of the defect, based on it if we feel convinced that this is a manufacturing defect we will happily take the product back and process a full refund.

I want to return only one of the items that I bought as part of this order. Can I?
Yes, you can. Please go ahead and email us or call us. We will help you.


Will I get cash or will I get some sort of store credit/points etc.
We will refund the prepaid orders to the source of payment or send you a bank cheque or demand draft.

Its been almost a week since I requested a refund. I’ve still not received my cheque?
This would happen if the returned product has not reached our warehouse or there was a delay in the delivery of the cheque. In either scenario please contact us immediately. Please note:- we completely understand your anxiousness and we want you to transact with us again, so we will do our best to ensure that your money gets refunded soon.

How will you refund courier charges?
Refund of return shipping will be made in the form of a cheque or IMFPA vouchers.

What is the limit for the courier charges? Can I use any courier?
We refund up to Rs. 100 per kg towards return courier charges. Please make sure that you don’t spend more than this.


Shipping is charged for all the deliveries.

Are there any hidden charges?
There are no hidden charges. So you can be assured.


How can I pay?
You can pay by credit/debit card or net banking.

My card/account was charged, but I encountered an error after that. Now is my money gone?
Firstly, please note that this is a rare occurrence. But in case it happens, you’ll receive an email which would confirm if your payment has been taken. We ensure that the refund process will start within 4 hours however it might take a week for the amount to get credited in your account depending on the time taken by the respective bank. Please feel free to call us in case of any further clarifications. Rest assured, we will chase it down and ensure that you get your money back.

What is this billing address and why do you need it?
We do not need your billing address but the card-issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us with this information and we’ll pass it on to the banks.

Do you store my credit card information?
We DO NOT store credit card information. All the information is passed to the banks through secure connections.

Can we pay through Paypal?
We do not support PayPal or credit cards issued outside India.

Can I use the AMEX card?
We do not support AMEX or JCB cards yet.

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